Patient Drive is an innovative patient conversion tool that allows medical practices to turn marketing leads into new patients. Patient Drive can track 100% of your marketing leads and tell you exactly where your new patients are coming from, and where you are losing opportunities.

How does it work?

In less than two minutes, you can have your Patient Drive account setup. No, you won’t have to change your current phone or PBX system in any way. All doctors have the option of adding multiple numbers, which may be either local or toll free. Specific advertising funnels can be assigned unique numbers, allowing the system to identify the lead source for each caller. All calls are directed to your office, so answering the phone is as simple as ever.

Your Patient Drive account records every incoming telephone call. Our team of reviewers will then analyze the calls, and give you valuable information such as:

• What marketing funnel created the lead?
• Was the caller a new or existing patient?
• Where did the person call from?
• Was the call answered quickly and efficiently?
• What was the reason for the call?
• Did the caller schedule an appointment? If not, what was the reason?
• Was the individual promised a return call? If so, did staff follow-up in a timely manner?
• How many potential patients hung up without leaving a message?

Here’s what Patient Drive does with all of this great data:

• The system identifies missed opportunities, and promptly alerts the people who need to know.
• When a potential new patient contacts your practice without scheduling an appointment, we help you understand why and what to do about it.
• Easy-to-read, information-rich reports let you see the performance of various marketing campaigns at a glance, instantly identifying which ones are winners, and which are costing you money with no results.
• We use the phone analytics along with our audit of your online reputation, social media, and website to pinpoint potential problems. And we help you figure out how to fix them.

Our first clients have enjoyed drastic improvement in new patient books, by making smart marketing choices and improving employee performance, thanks to Patient Drive

Advanced ROI reporting provides you with a granular view of the profitability and performance of individual ad campaigns. Sophisticated analysis offers unparalleled insights into which marketing programs are bringing patients to your practice, and tells you where you are missing opportunities. You can also track which PPC and organic keywords are generating the most revenue for your practice.

With powerful information at your fingertips, it’s easier than ever before to reduce your marketing expenses while improving results.

All medical practices, especially dentists & dermatologists, are trying to develop and establish the best practices in order to drive more new patients and increase revenue. We at Patient Drive consistently see the same problem plaguing medical marketing campaigns, yet very few are taking measures to fix it.

In developing best practices, most doctors and office managers spend a lot of time and money to solve a wide variety of problems. At the same time, they tend to overlook what may be the single biggest problem. This is one of the simplest to address, and correcting it has one of the highest return rates. This problem is the phone. More specifically, it is the way that phone calls are handled. It is estimated that the average medical office loses about $5,000 - $10,000 every month to missed opportunities.

Here's how it happens:

Nationwide, only 66% of phone calls are answered by a live person in the medical office or call center. One in five calls that come into an office is an opportunity to schedule an appointment. If an office receives 100 calls a day and 34 go unanswered, the result is nearly seven missed opportunities to schedule an appointment.

Now, let’s talk about the calls that are answered. Nationally, only 59% of new patient opportunities result in a scheduled appointment. That means, if an office books 40 new patients, they probably had 64 potential new patients. They missed out on 24 new patients.

Now you’re probably thinking, "Oh my practice does not have this problem. We have the best voice mail system on the market and adequate staff to answer calls. There is no way that we are missing appointment opportunities."

Think again...

90% of all callers hang up the instant they are told that the call will be transferred to voice mail. You never get a message, and you never have the opportunity to return the call.

How can Patient Drive give you back those missed opportunities?

Your Patient Drive account is designed to track every call, record pertinent data, and send real-time alerts. You will not need to alter or update your current office telephone system, and setup only takes about two minutes. Anytime a call to your office goes unanswered, your Patient Drive account will send an email or SMS alert. Your team can respond by calling back right away, before the caller has time to choose a different medical practice.

Instant notifications are just one of the key features that Patient Drive offers. Another great feature is that our system can tell you exactly which keywords and marketing funnels are driving patients to call your medical practice. Think about it, if you know exactly which marketing funnel is bringing you new patients, you can eliminate unnecessary spending on ineffective advertising.

Let's get back to how Patient Drive can turn missed calls into new patients. Our unique system provides you with comprehensive data, including the weekdays and times of day when your office has the most missed calls. With this data we can help you pinpoint the cause of, and solution to, missed calls.

We recently helped a medical practice increase their new patient volume by 15-17% by making one simple schedule change and using Patient Drive’s powerful call management features. This particular office was closed on Fridays. When we reviewed their phone data, we found that they received more calls on Fridays than any other day of the week. Furthermore, 90 percent of callers terminated the call as soon as they heard that they were being transferred to a voice mailbox.

In this case, we were able to determine the highest volume of call came in between 9am and noon. We suggested that a receptionist be asked to work on Friday mornings in order to answer these calls. Additionally, we created a custom greeting message that is activated only on Fridays. Through Patient Drive, a custom voice menu has been created. The menu allows potential new patients to press the # symbol for an emergency appointment. These calls are automatically routed through to an emergency phone number.

What more could you ask for? Patient Drive puts quantifiable statistics at your fingertips, and includes dedicated teams to help you eliminate missed appointment requests.