Featured Clients

I love the new call tracking, it’s so easy to keep listening to the next one and the next, etc. I listened for 20 minutes one very late night, wrote down a list of great concerns in how calls were handled, emailed my administrator of my new practice, and she came in the next day, her day off, to have emergency meetings with receptionists and restructured the group to handle my calls better. Great work, keep it up ~ Ronald Shelton

Live Demo Account

Pricing & Packages

How Does Patient Quest Work?

Patient Quest is going to track every call which comes into your practice. Don’t worry, you will not have to make any changes to your existing phone systems.

Our trained reviewers will listen to your calls to determine:

Which marketing funnel generated the call?
Who is calling, current or new patients?
Where are they calling from?
Did they get connected quickly with someone who could help them?
Why were they calling?
Was there an appointment booked? In not, why?
We're they promised a follow up call? Did it happen?
How many callers hung up before leaving a voice mail?

Patient Quest then takes all of this great data and does four things:

We identify missed opportunities and notify the right people when it happens. If a potential new patient calls your practice and doesn't get booked, we'll help you understand why so you can salvage the opportunity.
We let you know whether your staff is better, worse or average to other practices.
Our straight forward reporting will make it easy to see which marketing efforts are actually driving new patients, so you can spend your advertising dollars on campaigns that deliver.
We take the data and incorporate it into our audit of your website, social media and online reputation and help you identify areas which need to be improved or fixed.

Our early users have proven that Patient Quest drastically improves new patient appointment booked ratios by creating better habits on the phone and making marketing decisions easy.

And don't forget! Your patient Quest account comes with its own marketing audit and improvements package. What more could you want?

Wouldn't call tracking be another expense to add to my budget?

On the contrary, call tracking is one of the most effective ways to SAVE your marketing dollars! It makes the INEFFECTIVE areas of your marketing painfully clear. For example, a few hundred dollars invested in call tracking might highlight a waste of $5000 on a direct mailer campaign.

Do I really need to review my calls?

Not every call to your practice is equal. You want your business to drive quality leads, new leads looking to book appointments because they want your services. Unfortunately, you don't have time to listen to every incoming call and decide whether or not it is a quality call.

A machine will miss things due to dialects or missing keywords. It just isn't accurate enough. Even if a noisy cell phone call could be properly transcribed (which it can't), a spoken conversation has too many variants to be properly categorized by machine. Customers rarely say, "I would like to make an appointment." Instead you get, "I'll drop-her by later this week." A machine cannot properly identify the nuance of that call.

That's why we designed a human call review and categorization system to give you the best insight possible so your company may make intelligent marketing decisions and increase booked appointment rates on the phone.

With call reviews you can