By Dr. Steve Kornfeld, DVM, CPCC
www.vmartec.com
In an era when more experienced and dedicated team members are necessary; when what really matters to clients is the experience they receive, how do we attract the right people and how do we encourage them to grow and blossom within our practices?
We in veterinary practice are excellent at paying attention to our patients. However, as a profession, there is still room for improvement when it comes to taking care of our people – both our teams and our clients, at least with the same consistent attention we pay all patients. Unless our people are knowledgeable and fulfilled, how can they provide unique experience to clients? How do we get them to want to excel at work every day?
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