With effective medical or dental SEO techniques and an attractive website, it is possible to get new patients to a doctor’s office. However, once the patient has arrived at the office for an initial consultation with the doctor or dentist, everything depends on the patient’s overall experience at the facility.

A warm and friendly staff should welcome the patient whole-heartedly to the facility and make every effort to make the patient feel comfortable. In a very subtle manner, the staff should do everything to make the patient feel valued. It is immaterial whether the patient has come just for a consultation or a minor treatment or some major procedure. Each new patient must be treated with equal importance and attention.

During the waiting time, a member of the staff may give a tour of the office to the new patient. If the patient is willing to tour the facility, the staff can show and explain various areas, amenities, and medical or dental equipment available at the facility. This will help the patient feel more at home and become familiar with the facility and staff more quickly. This will improve the chances of the patient liking the place and choosing it for treatment even before he or she has met with the doctor or dentist.

The most crucial part is when the patient meets up with the doctor or dentist for a consultation. The doctor must listen to the new patient with careful attention and give sufficient opportunity to the patient to explain his or her concerns. The doctor must try to address every query of the patient in a clear and concise manner, and ensure a high degree of patient satisfaction during the consultation. A satisfied patient is much more likely to say “Yes” to a treatment, and may also spread the good word about the medical or dental facility to other people.